At NorthLineRetail, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make use of our website.
For the purposes of UK data protection legislation, NorthLineRetail (“we”, “us”, or “our”) acts as the data controller for all personal information collected through www.northlineretail.co.uk.
Information We Collect
We collect personal information that you choose to provide to us, along with certain data that is automatically gathered when you interact with our website.
This information may include your name, email address, telephone number, billing and delivery addresses, account information, order and payment details, and records of any communication you have with us. We may also collect information you submit through contact forms, promotions, surveys, or competitions.
In addition, we collect technical data such as IP addresses, browser and device details, pages viewed, and website interaction data. This information is collected through cookies and similar tracking technologies.
How We Use Your Information
We use your personal data only where legally permitted and when necessary to operate our business. This includes processing orders, managing customer accounts, providing customer service, and responding to enquiries.
Your information may also be used to personalise your shopping experience, improve website functionality, analyse performance, send cart or order-related notifications, reduce fraud, and meet legal or regulatory requirements.
Legal Basis for Processing
We process personal data under one or more lawful bases, including the performance of a contract, your consent, our legitimate business interests, or where required to comply with legal obligations.
Marketing Communications
Where allowed by law, we may contact you by email, SMS, phone, or post with marketing communications relating to products, offers, promotions, or updates from NorthLineRetail.
You may unsubscribe from marketing communications at any time by following the instructions provided in our messages or by contacting us directly. Please note that essential service messages, such as order confirmations and delivery updates, will still be sent even if you opt out of marketing.
Sharing Your Information
We only share personal data with trusted third parties where necessary to deliver our services. These may include payment processors, delivery partners, website hosting providers, IT service suppliers, marketing platforms, professional advisers, and fraud prevention services.
We may also disclose personal data to regulatory bodies, law enforcement agencies, or other authorities when legally required. We do not sell your personal information to third parties.
International Transfers and Data Retention
Some of our service providers may process data outside the United Kingdom or the European Economic Area. Where this occurs, appropriate safeguards are applied to ensure your data remains protected in line with data protection laws.
We retain personal information only for as long as necessary to meet the purposes described in this Privacy Policy, including legal, accounting, and reporting obligations.
Data Security
We implement suitable technical and organisational security measures to protect personal data, including secure systems, encryption where appropriate, and limited access controls. All payments are handled through secure and compliant payment providers.
Although we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.
Children’s Privacy
Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children.
Cookies
We use cookies and similar technologies to ensure our website functions properly, analyse traffic, enhance performance, and deliver relevant content where permitted.
You can control cookie settings through your browser or any cookie management tools available on our website. Cookies do not store sensitive information such as payment card details or passwords.
Your Rights
You have the right to access your personal data, request corrections, request deletion in certain situations, restrict or object to processing, request data portability, and withdraw consent where applicable.
If you wish to exercise your rights or have any questions about this Privacy Policy, please contact us.
