These Terms & Conditions govern your access to and use of the website www.northlineretail.co.uk and your relationship with NorthLineRetail (“we”, “us”, or “our”). By accessing or using our website, you agree to comply with these Terms. If you do not accept them, you should stop using the website immediately.
If you have any questions regarding these Terms, please contact us using the details provided on our website.
Use of the Website
By using our website, you confirm that you agree to follow these Terms and all applicable laws. You must not use the website in any way that infringes the rights of others or restricts or interferes with their use and enjoyment of the website.
Changes to These Terms
We may revise these Terms from time to time. Any updates will take effect once published on the website. It is your responsibility to review the Terms regularly to remain informed.
We reserve the right to modify, suspend, or discontinue any part of the website at any time without notice. We shall not be liable for any loss or inconvenience resulting from such changes.
Accounts and Registration
If you choose to create an account, you must ensure that all information you provide is accurate, up to date, and complete. You must not register using false details or impersonate another individual.
You are responsible for maintaining the confidentiality of your account information. If you require assistance with your account, please contact us.
Privacy
We process personal data in line with our Privacy Policy. When placing an order, we may collect information such as your name, contact details, billing and delivery address, and payment information in order to fulfil your purchase.
Security and Fraud Prevention
To protect both our customers and our business, we may carry out reasonable security and verification checks. By using the website, you agree to these checks being conducted where necessary.
All personal data is handled in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
Acceptable Use
You must not misuse the website by introducing viruses, malicious code, or attempting to gain unauthorised access to any part of the website or its systems.
You are responsible for ensuring that your own devices are protected by suitable security software.
Indemnity
You agree to indemnify and hold harmless NorthLineRetail, its owners, employees, and partners from any claims, losses, liabilities, or expenses arising from your breach of these Terms or misuse of the website.
Third-Party Links
Our website may include links to third-party websites for your convenience. We have no control over these sites and accept no responsibility for their content, policies, or practices. Accessing third-party websites is done at your own risk.
Orders
All orders are subject to acceptance and availability. When you place an order, you are making an offer to purchase. A legally binding contract is formed only when goods are dispatched or digital content delivery is confirmed.
If an item becomes unavailable, we will notify you and offer an alternative, the option to wait for restock, or a refund.
Responsibility for goods passes to you once delivery has been completed to the address provided. We cannot be held responsible for delivery issues caused by incorrect or incomplete address details.
Delivery
Certain deliveries may require a signature. If you request delivery to a safe place, this will be at your own risk.
If you believe your order has not been delivered, please contact us within a reasonable timeframe.
Cancellation Rights
If you are purchasing as a consumer, you may have the right to cancel your order within 14 days of receiving the goods, in accordance with the Consumer Contracts Regulations.
Further details regarding cancellations and returns can be found in our Refund & Returns Policy.
Prices and Payment
All prices are displayed in GBP (£) and include VAT where applicable. Prices may change at any time, but changes will not affect orders that have already been accepted.
Where international delivery is offered, any import duties or taxes are your responsibility.
Payment must be authorised and successfully completed before dispatch. In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.
Eligibility to Purchase
To place an order, you must be at least 18 years old and legally capable of entering into a contract under English law.
Intellectual Property
All content on the website, including text, images, logos, and design elements, is owned by or licensed to NorthLineRetail and is protected by intellectual property laws. Content may only be used for personal, non-commercial purposes.
Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot be excluded by law, including liability for death or personal injury caused by negligence or fraud.
To the fullest extent permitted by law, we shall not be liable for indirect or consequential losses, including loss of profits, business interruption, or data loss.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to apply in full.
Waiver
Any failure by us to enforce a right or provision under these Terms does not constitute a waiver of that right.
Entire Agreement
These Terms represent the entire agreement between you and NorthLineRetail regarding your use of the website.
Law and Jurisdiction
These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.
Food and Perishable Items
Where applicable, we aim to provide accurate product and allergen information. Customers should always review product packaging upon delivery.
We are not responsible for issues resulting from improper storage after delivery or circumstances beyond our reasonable control.
Competitions and Promotions
Any competitions or promotional offers run by NorthLineRetail will be subject to separate terms and conditions published at the time of the promotion.
Reviews and User Content
By submitting reviews or other content, you grant NorthLineRetail a non-exclusive, royalty-free, perpetual licence to use such content for marketing and operational purposes.
Multibuy Offers
Where multibuy promotions apply, refunds may be adjusted if returned items cause the offer conditions to no longer be met.
Free Gift Promotions
Free gifts are subject to availability and may be substituted. Free gifts cannot be purchased separately and must be returned if supplied in error.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
